Refund policy
Our products are food supplements, so for hygiene and safety we can't accept returns of opened or used products.
Damaged, defective or wrong item
If your order arrives damaged, tampered with, or you received the wrong product, tell us within 7 days of delivery:
- Email soulifyindia@gmail.com or WhatsApp +91 91375 19327
- Share your order number and clear photos (or an unboxing video) of the product and packaging
Once we verify it, we'll send a replacement or issue a full refund, whichever you prefer.
Refunds
Approved refunds go back to your original payment method within 5–7 business days. Your bank may take a few more days to show it.
Cancellations
You can cancel an order before it ships by contacting us. Once shipped, it can't be cancelled.